Refund Policy - GPHOOD TECH NIGAM Pvt Ltd

Introduction

At GPHOOD TECH NIGAM Pvt Ltd, we strive to provide our clients with high-quality services. We understand that sometimes, situations may arise where a refund is necessary. This policy outlines our guidelines regarding refunds.

Refund Eligibility

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• Service Non-Delivery: If we fail to deliver the services as outlined in the agreed-upon contract or proposal.
• Significant Service Defect: If the delivered service has substantial defects that cannot be rectified within a reasonable timeframe.
• Mutual Agreement: In cases where both parties agree that a refund is warranted.

Non-Refundable Circumstances

Refunds are generally not provided in the following situations:

• Change of Mind: If you change your mind about the service after work has commenced.
• Client-Provided Errors: If delays or issues arise due to errors or omissions in the information provided by the client.
• Third-Party Dependencies: If delays or issues arise due to third-party dependencies beyond our control.
• Completed Services: Once a service is fully completed and accepted by the client, refunds are generally not issued.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject "Refund Request - [Your Project/Service Name]".
2. Provide Details: Include your name, contact information, project/service details, and a clear explanation of the reason for your refund request.
3. Review: We will review your request and may request additional information or clarification.
4. Decision: We will notify you of our decision within 7 business days.
5. Refund Processing: If approved, refunds will be credit within 7 business days via the original payment method.

Important Notes

All refund requests are subject to review and approval by GPHOOD TECH NIGAM Pvt Ltd. We reserve the right to refuse a refund if we deem the request to be unreasonable or if it violates our terms and conditions.